No. Gaea licenses are perpetual. There are no subscriptions or hidden fees. Support, maintenance, and minor updates are free. Major version upgrades (e.g., from Gaea 1.x to 2.x) require a paid upgrade.
Do I need to pay a maintenance fee?
No. Maintenance, support, and minor updates are included at no additional cost.
Can I use Gaea for free?
Yes. The Community Edition is free for non-commercial use.
Can I still purchase Gaea 1?
No. Gaea 1 is no longer sold. Existing Gaea 1 customers can contact Support for legacy version information.
Is there any warranty for Gaea?
No. The software is provided "as is" without warranties. QuadSpinner is not liable for any damages or losses. See the End-User License Agreement for details.
Editions and Upgrades
What is the revenue limit for the Indie Edition?
The Indie Edition is for individuals or businesses with annual gross revenue or capital under US $100,000.
Can I use the Professional Edition for my business?
Yes, if your annual gross revenue or capital does not exceed US $1,000,000. Businesses exceeding this cap must use the Enterprise Edition.
Can I upgrade my license to a higher edition?
Yes. You can upgrade your Gaea 2 license by paying the price difference. There are no penalties for upgrading. Log in to your User Account to upgrade.
Is there a loyalty discount for upgrading from Gaea 1 to Gaea 2?
Yes. Gaea 1 users get a 30% loyalty discount when upgrading to Gaea 2. Log in to your User Account to upgrade.
Purchasing and Payments
What payment methods are supported?
We accept major credit cards and offer payment installments via Klarna. PayPal is no longer supported.
Depending on your region, the following payment methods may be available:
Can I purchase Gaea in installments?
Yes. Choose Affirm, Afterpay / Clearpay, or Klarna at checkout to pay in installments.
Availability varies by region and eligibility is determined by the provider.
Refunds and Returns
NOTE: Use the free Community Edition to evaluate the software before buying, or contact us for specific details.
What is your refund policy?
All digital goods are sold "as-is" and are strictly non-refundable, even if they do not meet personal expectations. Free versions are available for evaluation before purchase. It is the buyer's responsibility to confirm the product meets their needs in advance.
Do you honor the EU "cooling off" period for refunds?
No. By purchasing, you agree to waive your right to refunds under the EU "cooling off" period (Directive 2011/83/EU, Article 16(m)), which exempts digital goods from refund once the download has begun.
What happens if there are payment processing or delivery issues?
Payment issues or delays may affect product delivery. We reserve up to 72 hours to resolve such issues before further action is taken.
In the rare case that the issue is taking longer to resolve, please contact us before opening a dispute.
Can I get a refund if Gaea is incompatible with my system or third-party tools?
No. We do not guarantee compatibility with your specific setup or third-party tools. Refunds are not provided for compatibility-related problems.
This also applies to Gaea Plugins such as Gaea2Unreal and Gaea2Houdini, which are provided as free, open-source add-ons and not as part of the Gaea product.
Volume, Floating, and Educational Licensing
Do you offer volume discounts or site licenses?
Yes. Volume discounts are available for the Enterprise Edition. Discounts are applied during purchase on our store.